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Order ConfirmationAn order confirmation will be forwarded to you in acknowledgement of receipt of your order. This document superseded all prior correspondence in relation to your order (verbal, written, graphic or otherwise). We will proceed with your order, as per your order confirmation, unless we receive written notification of any requested changes with 24 hours. |
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Changing Your OrderEach and every Meraki furniture piece is handcrafted to the specific size and finishes you have selected so whether or not an order can be changed depends on how far it has progressed in production. Once your order has been confirmed and proceeded to production, any request for changes must be sent in writing. We will do our best to assist to help but cannot guarantee that changes can be made. Variations agreed to by Meraki will incur additional costs. |
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Cancelling Your OrderOnce your order has been confirmed any cancellation request must be sent in writing. As each furniture piece is handcrafted to your specific fabric and finish choices, cancellation will incur charges which vary dependent on the status of production and how far the order has progressed. |
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Lead TimesOnce your order has been received and has progressed into production, our team will advise an estimated completion date by email. Please contact your sales consultant for current lead times, these can vary through the course of the year with peaks in demand. |
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PaymentPayment for furniture orders is split across 2 payments, a deposit of 50% by way of confirmation with the balance payable on prior to final dispatch. Deposit is non-refundable. Goods remain the property of Meraki until full payment has been received. Meraki does not offer layby.
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